Comment ça marche?

Manage your claim

Negotiate with your decision maker

The decision maker is the person who can help you win this. That’s why it’s important for you to play fair with him or her, work together and don’t hesitate to negotiate. Contact this person directly to demonstrate your seriousness and your determination for change. Whether by phone or by email, be determined and well prepared! 


  • How to contact a decision maker

First, target their resource people. Use the internet to find the company’s contact information and then reach out to an assistant, an employee, customer service representative or other person, either by phone or by email. These people are generally more accessible and will be able to direct you to the main decision maker.

No answer?
Send your action plan by email or by registered mail (more official) to the company address.

Still no answer?
Contact the company via their Facebook page or mention them on Twitter. You can even share your action plan on their social networks, which is an excellent way to get their attention and apply pressure!

  • Keep the decision maker informed.

A decision maker who submits to a claim is well informed and conscious of both the importance and the magnitude of your cause. If you fail to send this person an update, they may not take you seriously. Keep in touch with him or her and try to be patient.

An action plan may require a reorganization of the company, which could take time. If the decision maker is listening, he or she will quickly let know you what changes are possible, if any.

  • Prepare for a meeting, or rejection.

Don’t skip any steps!
A decision maker will not accept a meeting until your action plan has grown. Keep them up to date on your progress and hopefully he or she may come to understand the value of your claim.

Once a meeting the decision maker has been scheduled, bring all relevant information and adequately prepare. You may be nervous and that’s normal. Work it to your advantage by diving into your action plan and learning its ins and outs.

  • Share media coverage.

Has your action plan attracted the attention of the media?
Make sure your decision maker knows about it! This will give you an edge and will apply additional pressure. Journalists have the power to get the ball rolling when someone is silent or inactive.

  • Negotiate with grace.

Don’t abandon your values, be confident and strong!
Make sure the decision maker respects the conditions of your claim: to improve, change or eliminate a problem.

Choose a meeting place and think outside of the box in your negotiations. Prepare several scenarios, favour humour and diplomacy over accusations and come equipped with constructive ideas.

Follow your action plan Next